Follow our terms & conditions.
- Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Conditions, do not access or use this Website.
- This website is provided by AstraQom Canada. By using this and placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders.
1. This Policy applies to all AstraQom Canada Web Sites (“Web Sites”). This Policy does not apply to other companies’ or organizations’ Web Sites to which we link. You should carefully review the privacy policies of those Web Sites in order to determine how they treat your personal information.
2. This policy describes what types of information we gather about you, how we use it, under what circumstances we disclose it to third-parties, and your rights to update or correct it.
3. This policy does not apply to the practices of companies or Web Sites that AstraQom Canada does not own or control; or to people that AstraQom Canada does not employ or manage.
Terms & Conditions > Account Terms
By registering with the Website you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.
Terms & Conditions > Payment
You agree to pay the full price for all Products you purchase from the Website. We reserve the right to charge extra charges for your credit card or PayPal account for any products purchased from the Website. You are responsible for the timely payment of all fees and for providing us with a valid credit card or PayPal account details for payment of all fees. Alternatively, you may contact us directly to make your payment. Terms for payments made through direct contact will be discussed at the time they are made.
Terms & Conditions > Acceptable Use
While using AstraQom Canada Websites, the following are forbidden:
1. Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic or profane information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;
2. Post or transmit any information or software that the sender is aware contains a virus, worm or other harmful component;
3. Upload, post, publish, transmit, reproduce or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;
4. Account sharing, including without limitation, letting third parties use your account and password.
Terms & Conditions > Modification of these Terms & Conditions
Modification of these Terms & Conditions
AstraQom Canada reserves the right to change or modify any of the terms contained in these terms & conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.
Terms & Conditions > Electronic Communications
When you visit the Website or send any emails to us, you will be communicating electronically with us. By such electronic communication you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter into on the Website and all records including notices of cancellation, policies, contracts, and applications.
Terms & Conditions > Return Policy
AstraQom places great emphasis on customer satisfaction. If we sell any goods that do not meet your expectations, you can bring it back.
Unlike most retailers, we also guarantee the product selection advice offered through our catalogue, website and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can return it. In either case, simply return the item for exchange, refund, repair or credit.
If you have any questions about our guarantee, please email us at firstname.lastname@example.org or call us at 1-844-9MY-VOIP or 1-613-699-8080.
Returning by mail
Returned items must be sent via registered, prepaid Regular Mail or courier.
Registering your package allows you to track your parcel.
If you are requesting an exchange, once our technicians identify your device as faulty, we will pay the shipping for the new product when we ship.
We do not accept Collect on Delivery (COD) parcels
Mail returns to: AstraQom Canada, 343 Preston Street, 11th Floor, Suite 1177, Ottawa, Ontario, K1S 1N4.
Terms & Conditions > Refund Policy
AstraQom devices may be returned to AstraQom within thirty (30) days of the reception, provided that:
• You have retained proof of purchase, and
• AstraQom hardware is in its original condition, not damaged and with all documentation and packaging materials.
After the thirty days time limit, all items are non-refundable.
If you received AstraQom packaging and/or devices that are visibly damaged, please indicate it to the courier and mark the package accordingly in his presence prior to contacting AstraQom. For warranty coverage, please refer to warranty documentation received in your package.
Please note that in case of returns that do not require a replacement there will be no refunds for the shipping fees, nor pro-rated credits for AstraQom’s services. All refunds for unused services will be credited on the customer’s upcoming invoice, or, in the case of a closure, will be refunded through the same method used for initial payment of the amount.
Terms & Conditions > Copyright And Licenses
Copyright And Licenses
This Website and the entire content contained on this Website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of AstraQom Canada. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of AstraQom Canada.
Terms & Conditions > Applicable Law
By visiting the Website, you agree that the laws of Canada, without regard to principles of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and AstraQom Canada.
Terms & Conditions > Disputes
Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in Canada. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.
Terms & Conditions > License
AstraQom Canada grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on the Website for your personal use and not to download or modify it or any portion of it, except with the express written consent of AstraQom Canada . You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this Website or any portion of this Website without the express written consent of AstraQom Canada . You agree not to interrupt or attempt to interrupt the operation of the Website in any way.
AstraQom Canada authorizes you to view and download the information and materials available on this Website only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions: (a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; (b) you may not modify the materials in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public or commercial purpose; and (c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.
Terms & Conditions > Indemnification
You agree to indemnify, defend and hold harmless the Website, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the Website from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of these Terms & Conditions (including negligent or wrongful conduct) by you or your use and access of the Website.
Terms & Conditions > Third Party Links
Third Party Links
For your convenience we may provide on the Website links to third party websites operated by other entities. If you use such third party sites, you will leave this Website. If you decide to visit any linked third party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. AstraQom Canada does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Third party links do not imply that AstraQom sponsors, endorses, is affiliated or associated with any linked third party websites.
Terms & Conditions > Other Provisions
Failure to insist upon or enforce strict performance of any provision of these Terms & Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms & Conditions.
AstraQom Canada may assign its rights and duties under these Terms & Conditions to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.
Terms & Conditions > Disclaimer of Warranty/Limitation of Liability
Disclaimer of Warranty/Limitation of Liability
This website and related information is provided by AstraQom on an “as is” and “as available” basis. AstraQom Canada makes no express or implied warranties, representations or endorsements of any kind, or as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk. To the full extent permissible by applicable law, AstraQom Canada disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. AstraQom Canada does not warrant that this website, its servers, or email sent from website are free of viruses or other harmful components. AstraQom Canada will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
AstraQom Canada uses reasonable efforts to include accurate and up-to-date information on this website. AstraQom Canada assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site. In the event that a product is listed at an incorrect price or with other incorrect information, AstraQom Canada shall have the right to refuse or cancel any orders placed for the product listed incorrectly.
Certain provincial laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.