VoIP (Voice over IP) has become such a popular phone service in the last decade that everyone is at least considering a switch to the new feature-rich, low-budget service. And where’s demand there’s always money to be made; this is clearly noticeable even from a user’s perspective since there are more and more VoIP service providers to choose from. According to the CRTC, telecommunications revenues reached $44.8 billion in 2013 and in a continuous growth.
If you landed on this page it means that you already know all that and you want a piece of that revenue for yourself or for your business. Whether you’re already in the telecommunications industry installing networks, PBX equipment, providing IT services or you don’t know anything about VoIP, there’s a big opportunity waiting for you as a VoIP Referral Agent.
You might think that being a VoIP Agent is very difficult, from learning about new services to selling them to customers; on the opposite side, you might think that it’s very easy. Well, it’s neither hard nor easy; what you need to know is that the more dedicated you are to it, the more it revenue it will bring you.
Before you start, there’s a little bit of homework to do so you ensure that this is for you and you know what to expect.
How a VoIP Referral Agent Program works
The basics. As an independent telecommunications sales agent you will work with a VoIP Provider who is already offering VoIP services such as direct phone lines, Hosted PBX, SIP Trunking, E-fax, long distance services, etc. All you need to do is to identify new customers and refer them to your partner VoIP Provider. In return, the provider will reward you with a commission based on the monthly (and sometimes one-time) charges paid by the customer. From the moment the client is signed up the responsibility is passed from the VoIP Agent to the provider, so you don’t have to worry about providing customer support, billing or anything else.
Costs. This part is pretty straightforward; if a VoIP Provider asks you for money to become a member of their VoIP Agent Program….it’s time to walk away. Being an independent VoIP sales executive normally doesn’t cost anything. Of course, if you’re looking to run marketing campaigns online or in print, there will be costs, but that’s totally up to you to decide.
Is it worth it? You might think that getting a commission out of a phone line might not be worth your trouble, but think about this: you work once and you get a commission every month without doing anything else. If you make sure they have all the information from the start and you partner with a good VoIP Provider who knows how to keep their customers, this will turn into a snowball effect where your clients will bring even more clients and so on.
Don’t expect this to be one of those get-rich-quick types of businesses though.
How much can you make as a Referral Agent? Let’s play with some numbers so you can get a better idea of what your earnings can be. Usually VoIP Agent Programs are tiered, but we’ll take an average of 10% commission as an example. If you bring a customer who is paying $100 a month for their VoIP service, you will be getting $10/ month. It doesn’t sound much, but think about the moment when you reach 100 customers – this will make you $1000/ month without having to make any efforts. Keeping in mind that this is a monthly commission – that means you will get $12000 in a year. By now your commission will be increased too, so it’s even more revenue. The more you get involved, the more revenue you get; the sky is the limit!
Things to do before and after you become part of a VoIP Agent Program
- Make a plan before you start
Before you enroll in a VoIP Affiliate Program, think about:
- Who are the customers you have the opportunity to sell to?
- Based on who your potential clients are, what are the services you should focus on?
- How will you sell the phone services?
- Know what you’re selling
As a VoIP Referral Agent, make sure you:
- learn about the services. The more questions you can answer, the more chances you have to land a new client;
- use the service before selling it. There are some times when theory is not enough – you need to know how to use the service and explain it to your prospective clients. Having a sample phone with you would also be helpful to show the system at work;
- know what the competition is offering – so you know what your strong points are;
- communicate with your account rep – constant communication is crucial, especially during the activation period, since you will be the liaison between your client and the phone service provider;
- stay active. Customers don’t stay forever with a provider and you need to be an active referral agent to ensure your revenue increases. Plus, there’s a limit of time during which you are paid your commission, after which the client is acquired by the provider.
Now that you know the basics of being a VoIP Referral Agent, there’s a more important decision to make – choose your VoIP Agent Program and your VoIP Provider. As we’ve mentioned before, you need to avoid anyone who would charge you for a sales package upfront, this is not at all industry standard and you risk being scammed. The best way to select the best VoIP service provider would be to order a test line from your targeted providers; if you don’t trust them, don’t sell their services no matter how big is the commission they’re promising you.