How to decide between Google Voice and a VoIP Provider

Google Voice vs. AstraQom Nigeria, best Hosted PBX Nigeria VoIP provider

In their quest to find the best phone service for their home office or small business, many business owners often turn to the cheapest solution on the market to serve their communications needs. The majority of low-cost phone services is web-based or in the form of a Smartphone app, and features a free service. Although they all might be business phone services, there are however many differences between regular VoIP solutions and certain online services such as Skype, Magic Jack, Viber and Google Voice.

Today we are making a comparison between regular business VoIP services and Google Voice, the popular voice service provided by Google. Google Voice provides users with a US phone number (that can be chosen from the available area codes or ported) that can be forwarded to one or multiple US existing numbers.

VoIP providers offer voice-over-Internet services that can be used on specialized hardware or software, as well as forwarding for virtual numbers. The phone lines and numbers can be combined to create complex business phone systems with advanced features such as IVR, Call Queuing and Hunt Groups.

As a conclusion to our comparison, we consider that thanks to its gratuitousness and many features this service might be ideal for occasional personal use, however we do recommend that for more complex requirements such as business a Hosted PBX solution should be acquired.

Google VoiceAstraQom VoIP Service
AvailabilityThe service requires an existing US numberCan be used without an existing number, or forwarded to any number in the world
PortabilityPorting is possible for a $20 fee. Corporate, landline, and VoIP numbers can’t be transferredPorting is possible and usually free of charge. Any active number can be ported
Free callingCalling is free to Google Voice users, USA and Canada.Unlimited calling to USA and Canada is normally included in VoIP service calling plans
International callingPer minutePer minute
HardwareGoogle Voice can be used via a web app or a Smartphone appVoIP phone services can be used on Smartphone apps, desktop apps, IP Phones and Analog Telephone Adapters (ATAs)
Voicemail to emailAvailable with transcriptionAvailable sometimes with transcription
Call RecordingAvailable for freeUsually VoIP Call Recording is available either included or for an additional fee
Emergency callingEmergency calling is not possibleMost VoIP service providers allow 911 calling
ConferencingAvailable for up to 3 callers plus the receiverAvailable, limited to the number of lines you subscribed to
Answering rulesCan be set to ring depending on the time of the day or contact that is callingCan be set depending on the time of day or number that is calling
Customer serviceDirect Client Care is not available, users have the Google Voice Help articles and forumsThe majority of VoIP providers offer direct Customer Care by phone and email
Call forwardingMultiple numbers cannot be forwarded to one number unless it’s a landline. Forwarding can only be done to US numbersMultiple numbers can be forwarded to one number, no matter the number type and destination.
Call Blocking (Black List)Available, including blocking calls from numbers identified by Google as telemarketersAvailable
Phone numbers availableOnly USA numbers are availableUsually an array of International local numbers are available
HD voiceHD voice is not availableHD voice is available for hardware or software supporting it. Both receiving and calling party need to have HD Voice compatible software or hardware
Call Waiting/ Call SwapAvailableAvailable

Google voice vs. voice over IP PBX Nigeria provider Nigeria