How VoIP technology empowers work at home employees

how voice over IP VoIP empowers work at home employees

Working at home has always been a niche market that was represented by a minority, featuring a limited type of jobs that could be done at home, such as writing and arts & crafts. With the rise of the Internet the human resources market changed, bringing much more opportunities for either disabled workers or stay at home moms.

VoIP services and features took that mobility one step further, contributing to the creation of a new breed of workers: the telecommuters.

Telecommuting-, remote work, or telework is a work arrangement in which employees do not commute to a central place of work. A person who telecommutes is known as a “telecommuter”, “teleworker”, and sometimes as a “home-sourced” or “work-at-home” employee. Many telecommuters work from home, while others, sometimes called “nomad workers”, use mobile telecommunications technology to work from coffee shops or other locations. According to a Reuters poll, approximately “one in five workers around the globe telecommute frequently and nearly 10 percent work from home every day”.

Telecommuting has been powered by a great product of VoIP – the Hosted PBX. Its unique features made it the most flexible business phone system on the market, allowing employees to work from virtually anywhere.

Mobility – VoIP runs through the Internet, which allows an employee to use voice services from anywhere as long as there’s an Internet connection.

Hardware and software – A VoIP line can be used from a regular phone (with an adapter), an IP Phone, a Smartphone app or desktop app.

Innovative features – Hosted PBX features like IVR, Hunt Groups, Call Forwarding and Find me/ Follow me allow for a much better distribution of calls and high availability of the recipients of the calls on multiple devices.

Local virtual phone numbers – These virtual numbers are a real blessing for project-based work at home employees, such as virtual assistants or self employed freelancers who need to be able to receive calls from various regions without having to buy an individual phone line for each location.

Conferencing – Before VoIP, people had to get together in one room to discuss business matters. With virtual conference rooms users can participate in discussions or negotiations from anywhere in the world. The aforementioned Local Numbers make things even easier, because they can assign multiple virtual numbers to one conference.

Whatever your reasons are for deciding to work from home or run a small business from home, VoIP and its products such as the Hosted PBX are huge advantages when it comes to the need of mobility and flexibility. The technology proves itself indispensable for any remote or independent worker in the world, literally.

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