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Terms & Conditions

Read our Terms and conditions

Follow our terms & conditions.

  • Please read these Terms & Conditions carefully before agreeing to be bound by the same. If you do not agree to be bound by the Terms & Conditions, do not access or use this Website.
  • This website is provided by AstraQom Thailand. By using this and placing any purchase orders using the Website, you agree to abide by the terms and conditions set forth herein. Only upon acceptance of the terms contained herein, you will be entitled to submit electronic orders.

Terms & Conditions > Privacy Policy

Privacy Policy

AstraQom Thailand takes your privacy seriously. Please read the following to learn more about our privacy policy.

1. This Policy applies to all AstraQom Thailand Web Sites (“Web Sites”). This Policy does not apply to other companies’ or organizations’ Web Sites to which we link. You should carefully review the privacy policies of those Web Sites in order to determine how they treat your personal information.

2. This policy describes what types of information we gather about you, how we use it, under what circumstances we disclose it to third-parties, and your rights to update or correct it.

3. This policy does not apply to the practices of companies or Web Sites that AstraQom Thailand does not own or control; or to people that AstraQom Thailand does not employ or manage.

Terms & Conditions > Account Terms

Account Terms

By registering with the Website you can access or view the prices, product inventories, and submit purchase orders electronically. You are responsible for using the Website in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.

Terms & Conditions > Payment


You agree to pay the full price for all Products you purchase from the Website. We reserve the right to charge extra charges for your credit card or PayPal account for any products purchased from the Website. You are responsible for the timely payment of all fees and for providing us with a valid credit card or PayPal account details for payment of all fees. Alternatively, you may contact us directly to make your payment. Terms for payments made through direct contact will be discussed at the time they are made.

Terms & Conditions > Acceptable Use

Acceptable Use

While using AstraQom Thailand Websites, the following are forbidden:

1. Post or transmit any unlawful, threatening, abusive, libelous, defamatory, obscene, pornographic or profane information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any local, provincial, state, national or international law, including without limitation, export control laws and regulations;

2. Post or transmit any information or software that the sender is aware contains a virus, worm or other harmful component;

3. Upload, post, publish, transmit, reproduce or distribute in any way, information, software or other material which is protected by copyright or other proprietary right, without obtaining the permission of the copyright owner or right holder;

4. Account sharing, including without limitation, letting third parties use your account and password.

Terms & Conditions > Modification of these Terms & Conditions

Modification of these Terms & Conditions

AstraQom Thailand reserves the right to change or modify any of the terms contained in these terms & conditions, at any time. Any such modifications or changes will immediately become effective upon posting of such changes. Your continued access or use of this Website will imply your full acceptance of the same. You are therefore responsible for regularly reviewing these Terms & Conditions and additional terms or notices posted on the Website.

Terms & Conditions > Electronic Communications

Electronic Communications

When you visit the Website or send any emails to us, you will be communicating electronically with us. By such electronic communication you agree to receive such communications from us electronically. You acknowledge that your electronic submissions constitute your agreement and your acceptance to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all transactions you enter into on the Website and all records including notices of cancellation, policies, contracts, and applications.

Terms & Conditions > Return Policy

Return Policy

AstraQom places great emphasis on customer satisfaction. If we sell any goods that do not meet your expectations, you can bring it back.

Unlike most retailers, we also guarantee the product selection advice offered through our catalogue, website and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can return it. In either case, simply return the item for exchange, refund, repair or credit.

If you have any questions about our guarantee, please email us at or call us at +86-10-5822-4487.

Returning by mail:

Returned items must be sent via registered, prepaid Regular Mail or courier.

Registering your package allows you to track your parcel.

If you are requesting an exchange, once our technicians identify your device as faulty, we will pay the shipping for the new product when we ship.

Please note:
We do not accept Collect on Delivery (COD) parcels.
Mail returns to: AstraQom Thailand, Level 3, Jiahua International Business, Center 15 Hang Da Road, Xihu District, Hangzhou, China 310007

Terms & Conditions > Refund Policy

Refund Policy

AstraQom devices may be returned to AstraQom within thirty (30) days of the reception, provided that:

You have retained proof of purchase, and
AstraQom hardware is in its original condition, not damaged and with all documentation and packaging materials.

After the thirty days time limit, all items are non-refundable.

If you received AstraQom packaging and/or devices that are visibly damaged, please indicate it to the courier and mark the package accordingly in his presence prior to contacting AstraQom. For warranty coverage, please refer to warranty documentation received in your package.

Please note that in case of returns that do not require a replacement there will be no refunds for the shipping fees, nor pro-rated credits for AstraQom’s services. All refunds for unused services will be credited on the customer’s upcoming invoice, or, in the case of a closure, will be refunded through the same method used for initial payment of the amount.

Terms & Conditions > Copyright And Licenses

Copyright And Licenses

This Website and the entire content contained on this Website, including but not limited to: text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are the sole and exclusive property of AstraQom Thailand. All such contents and materials are protected by domestic and international copyright and trademark laws. You hereby agree not to modify, copy, reproduce, republish, upload, post, transmit or distribute any portion of the Website or any contents contained on the Website without the prior expressed written consent of AstraQom Thailand.

Terms & Conditions > Applicable Law

Applicable Law

By visiting the Website, you agree that the laws of State of Florida, without regard to principles of conflict of laws, will govern these Terms & Conditions and any dispute of any sort that might arise between you and AstraQom Thailand.

Terms & Conditions > Disputes


Any dispute relating in any way to your visit or access of the Website or to the products you purchase through the Website shall be submitted to binding arbitration in State of Florida. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Conditions of Use shall be joined to an arbitration involving any other party subject to these Conditions of Use, whether through class arbitration proceedings or otherwise.

Terms & Conditions > License


AstraQom Thailand grants you a non-exclusive, non-transferable, limited license to access and make use of the contents or information available on the Website for your personal use and not to download or modify it or any portion of it, except with the express written consent of AstraQom Thailand. You may not reproduce, duplicate, adapt, copy, sell, resell, transmit or otherwise exploit for any commercial purpose this Website or any portion of this Website without the express written consent of AstraQom Thailand. You agree not to interrupt or attempt to interrupt the operation of the Website in any way.

AstraQom Thailand authorizes you to view and download the information and materials available on this Website only for your personal, non-commercial use. This authorization shall not constitute a transfer of title in and to the materials and is subject to the following restrictions: (a) you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials; (b) you may not modify the materials in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public or commercial purpose; and (c) you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions.

Terms & Conditions > Indemnification


You agree to indemnify, defend and hold harmless the Website, its officers, directors, owners, partners, employees, agents, licensors, suppliers and any third party information provider to the Website from and against all losses, expenses, damages and costs, including attorney’s fees, resulting from any violation of these Terms & Conditions (including negligent or wrongful conduct) by you or your use and access of the Website.

Terms & Conditions > Third Party Links

Third Party Links

For your convenience we may provide on the Website links to third party websites operated by other entities. If you use such third party sites, you will leave this Website. If you decide to visit any linked third party website, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. AstraQom Thailand does not make any warranty or representation regarding, and does not endorse, any linked websites or the information appearing thereon or any of the products or services described thereon. Third party links do not imply that AstraQom sponsors, endorses,  is affiliated or associated with any linked third party websites.

Terms & Conditions > Other Provisions

Other Provisions

Failure to insist upon or enforce strict performance of any provision of these Terms & Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of these Terms & Conditions.

AstraQom Thailand may assign its rights and duties under these Terms & Conditions to any party at any time without notice to you. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity or enforceability of any remaining condition. Any rights not expressly granted herein are reserved.

Terms & Conditions > Disclaimer of Warranty/Limitation of Liability

Disclaimer of Warranty/Limitation of Liability

This website and related information is provided by AstraQom on an “as is” and “as available” basis. AstraQom Thailand makes no express or implied warranties, representations or endorsements of any kind, or as to the operation of this website or the information, content, materials, or products included on this website. You expressly agree that your use of this website is at your sole risk. To the full extent permissible by applicable law, AstraQom Thailand disclaims all warranties, express or implied, including without limitation, implied warranties of merchantability and fitness for a particular purpose. AstraQom Thailand does not warrant that this website, its servers, or email sent from website are free of viruses or other harmful components. AstraQom Thailand will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

AstraQom Thailand uses reasonable efforts to include accurate and up-to-date information on this website. AstraQom Thailand assumes no liability or responsibility for any typographical or other errors or omissions in the content of this site. In the event that a product is listed at an incorrect price or with other incorrect information, AstraQom Thailand shall have the right to refuse or cancel any orders placed for the product listed incorrectly.

Certain provincial laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

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