Technology has always been surrounded by false assumptions that kept users reluctant. Most of them dissipate quickly; others, being repeated all over again, persist until they are even accepted as truths. But the rising popularity and the trust of some of the most respected voices made VoIP the “must have” technology for all businesses. Let’s go through some of the concerns you might still have about hosted phone systems.
1. Hosted PBX is not reliable
When was the last time your power went off? That was a long time ago, wasn’t it? The truth is that your Hosted PBX is as reliable as your power supply or your Internet.
And with the newest Virtual PBX features such as Emergency Redirect, Smartphone VoIP apps, voicemail to email, you’re guaranteed no more missed calls.
2. Hosted PBX is not secure
Business VoIP is actually safer than landline phones as it is less prone to security leaks that the traditional line. Ultimately, however, the security of your Hosted PBX depends on how protected your network is. All reliable providers use encrypted connections and complex authentication methods, and new Internet connection types make VoIP lines virtually impossible to intercept or to “eavesdrop” on.
3. Hosted PBX quality is not that great
Call quality issues can happen on any type of phone line, as each type is dependent of outside factors.VoIP uses an Internet connection, and a stable Internet is what makes the difference between an acceptable and an exceptional quality of your Hosted PBX. Reliable business VoIP providers ensure that various protocols and codecs are available to make HD sound quality possible, which is superior to any other voice quality on the market.
4. I cannot dial 911 from a Hosted PBX
Emergency 911 calls are crucial for every phone service. But, if something works in a different manner it doesn’t mean it is not functional. Since a VoIP line can be connected to a Virtual PBX from any location with an Internet connection, it is difficult for an operator to determine the user’s location. All you need to do is maintain your service address up to date in your provider’s database, and, as a backup measure, make sure you know your location and are ready to provide it when calling 911 from your Hosted PBX.
5. Hosted phone systems are for tech people
If you are able to connect your laptop to an Internet connection, you can install a hosted phone system. You plug your IP phone to a power outlet, and then to the Internet, and your Hosted PBX is functional within minutes. It’s that easy!
6. Hosted PBX isn’t that different
A VoIP phone service offers a multitude of features to make communication a unique experience. It can be used on IP Phones, desktop computers, laptops, Smartphones and even analog phones. A Virtual PBX offers Auto Attendants, Voicemail-to-email, queues, track-me-down and many other features that businesses can’t live without anymore. Plus, when you’re connected to a Hosted PBX, you can work anywhere in the world!
7. I need to upgrade my Internet to get a Hosted PBX
Not necessarily. As we have stated, your Hosted PBX lines depend on your Internet connection. While bandwidth is an important factor, be reminded that a call takes maximum 100 kbps of your bandwidth, leaving more than enough bandwidth for your other Internet activities. The only upgrade you need to focus on is the one offered by your new phone system.
8. I can only save if I call within my Hosted PBX
VoIP uses the World Wide Web to send calls; that means that your business phone system is using an infrastructure that already exists, making the service financially accessible to you, no matter what phone numbers you call. On top of that, most of the business VoIP providers offer free calls to any other Virtual PBX in their network, making the service even more affordable due to the increasing number of users.